FAQ
Got questions? You’re in the right place! Browse our FAQs below to find quick answers and helpful info about Pawsy Place and your pet’s needs.
General
What kinds of products do you offer?
We offer high-quality pet essentials including grooming tools, cozy beds, interactive toys, travel accessories, and health & hygiene products—curated for happy, healthy pets.
Are your products suitable for all pet sizes?
Yes! Many of our items are designed with a variety of pet sizes and breeds in mind.
How can I contact your customer support?
You can reach us anytime via our Contact Us page or email us at pawsyplacestore@gmail.com. We aim to respond within 24 hours.
Are your products high quality?
Yes! We carefully source our products through trusted suppliers like Spocket to ensure quality, safety, and durability you can trust.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the US, Canada, UK, EU, Australia, and New Zealand.
What are your shipping fees?
Orders under $50 have a flat rate shipping fee of $4.99 to eligible countries.
How long will it take to receive my order?
Orders are processed within 1–3 business days and typically arrive within 7–10 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear.
Returns
What is your return policy?
We accept returns on unused and undamaged products within 14 days of delivery. Please contact us first before returning any items.
How do I start a return?
Simply reach out to our support team via the Contact Us page with your order details, and we’ll guide you through the process.
Do I have to pay for return shipping?
Yes, unless the product is defective or we made a mistake, return shipping costs are the customer's responsibility.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item and inspect it.